At ORVICA NATURALS, we are committed to delivering your orders safely, efficiently, and with care.
This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.
1. ORDER PROCESSING
Once an order is successfully placed and payment is confirmed, our team begins processing the order.
PROCESSING TIME
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive seasons, sales events, or unforeseen circumstances, processing times may be extended.
2. SHIPPING LOCATIONS
ORVICA NATURALS currently ships across India.
Delivery availability may vary depending on courier service coverage and serviceability of specific PIN codes.
3. DELIVERY TIMELINES
Estimated delivery timelines are as follows:
Maharashtra
- 2–5 Business Days
Metro Cities
- 3–7 Business Days
Other Locations Across India
- 5–10 Business Days
Please note that these timelines are estimates and may vary due to external factors.
4. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before payment.
ORVICA NATURALS may offer:
- Free Shipping on selected orders
- Promotional shipping offers
- Special seasonal shipping benefits
These offers may be modified or withdrawn at any time.
5. ORDER TRACKING
Once your order is shipped, you will receive:
- Order Confirmation
- Shipping Confirmation
- Tracking Details
Tracking information may be sent through:
- SMS
where applicable.
6. DELIVERY DELAYS
While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- Government restrictions
- Courier network delays
ORVICA NATURALS shall not be held liable for delays caused by third-party logistics providers.
7. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate:
- Name
- Address
- PIN Code
- Contact Number
ORVICA NATURALS shall not be responsible for delivery failures arising from incorrect or incomplete information provided by the customer.
Additional shipping charges may apply for re-dispatch requests.
8. FAILED DELIVERY ATTEMPTS
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Refusal to accept delivery
the courier partner may attempt re-delivery according to their policies.
In certain situations, the order may be returned to ORVICA NATURALS.
Any re-shipping charges shall be borne by the customer.
9. DAMAGED PACKAGES DURING TRANSIT
If the package appears visibly damaged upon delivery:
- Record an unboxing video.
- Take photographs before opening.
- Contact us immediately.
Claims relating to transit damage must be reported within 48 hours of delivery.
Please refer to our Refund & Replacement Policy for detailed procedures.
10. MULTIPLE SHIPMENTS
Orders containing multiple products may be shipped separately depending on:
- Product availability
- Warehouse operations
- Courier logistics
Customers will be informed if an order is split into multiple shipments.
11. FORCE MAJEURE
ORVICA NATURALS shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including:
- Natural disasters
- Strikes
- Lockdowns
- Government actions
- Transportation disruptions
- Public emergencies
12. CUSTOMER SUPPORT
For shipping-related inquiries, please contact:
ORVICA NATURALS
Customer Support:
+91 9881756975
Email:
support@orvicanaturals.com
Website:
www.orvicanaturals.com
Address:
14, Dobi Nagar Society,
Narendra Nagar,
Nagpur – 440015,
Maharashtra, India
OUR SHIPPING COMMITMENT
Every order is packed with care and shipped with the same attention we would give to products meant for our own family.
ORVICA NATURALS
More Than Ghee. A Spoonful of Care.
स्वाद जो रिश्ते जोड़ता है।