At ORVICA NATURALS, we strive to process and dispatch orders as quickly as possible to ensure timely delivery.
This Cancellation Policy explains the conditions under which an order may be cancelled.
1. ORDER CANCELLATION BY CUSTOMER
Customers may request cancellation of an order only before the order has been processed or dispatched.
HOW TO REQUEST CANCELLATION
To request a cancellation, please contact us immediately through:
Email:
orvicanaturals@gmail.com
Phone:
+91 7058282784
Please provide:
- Order Number
- Customer Name
- Registered Mobile Number
- Reason for Cancellation
2. CANCELLATION BEFORE DISPATCH
If the cancellation request is received before the order has been dispatched:
- The order may be cancelled.
- A full refund will be processed for prepaid orders.
- Refunds will be initiated within 5–7 business days.
3. CANCELLATION AFTER DISPATCH
Once an order has been dispatched from our facility:
- Cancellation requests cannot be accepted.
- The order will continue to be delivered to the provided address.
- Customers may refer to the Refund & Replacement Policy for eligible claims.
4. REFUSAL OF DELIVERY
If a customer refuses delivery after dispatch:
- Shipping and handling costs incurred by ORVICA NATURALS may be deducted from any eligible refund.
- ORVICA NATURALS reserves the right to refuse future orders from customers who repeatedly refuse deliveries.
5. ORDER CANCELLATION BY ORVICA NATURALS
ORVICA NATURALS reserves the right to cancel any order under circumstances including but not limited to:
- Product unavailability
- Pricing errors
- Payment verification issues
- Suspected fraudulent activity
- Incomplete customer information
- Operational or logistical limitations
In such cases, customers will be notified and any eligible refund will be processed promptly.
6. REFUND TIMELINE FOR CANCELLED ORDERS
For approved cancellations:
- Refunds will be issued to the original payment method.
- Processing time may vary depending on banks and payment gateways.
- Typical refund timeline is 5–10 business days.
ORVICA NATURALS shall not be responsible for delays caused by banking institutions or payment providers.
7. SUBSCRIPTION ORDERS (IF APPLICABLE)
If ORVICA NATURALS introduces subscription-based products or services in the future:
- Customers may cancel future subscription renewals before the next billing cycle.
- Charges already processed for a billing cycle may not be refundable.
8. CONTACT US
For cancellation-related assistance, please contact:
ORVICA NATURALS
Customer Support:
+91 7058282784
Email:
orvicanaturals@gmail.com
Website:
www.orvicanaturals.com
Registered Address:
14, Dobi Nagar Society,
Narendra Nagar,
Nagpur – 440015,
Maharashtra, India
OUR COMMITMENT
We understand that plans can change.
Our goal is to make the cancellation process fair, transparent, and customer-friendly while ensuring efficient order fulfilment.
ORVICA NATURALS
More Than Ghee. A Spoonful of Care.
स्वाद जो रिश्ते जोड़ता है।