At ORVICA NATURALS, we are committed to delivering premium-quality food products with care and integrity.
As our products are food items and fall under the perishable goods category, we generally do not accept returns once an order has been delivered.
However, in genuine cases involving damage, missing items, or product quality concerns, we will work closely with our customers to provide a fair and satisfactory resolution.
1. NO RETURN POLICY
Once an order is confirmed and delivered, ORVICA NATURALS does not accept returns of food products.
Returns are not accepted due to:
- Change of mind
- Taste preference
- Texture preference
- Aroma preference
- Colour variations
- Personal dislikes
- Ordering by mistake
Natural food products may vary slightly from batch to batch and such variations shall not be considered defects.
2. DAMAGED PRODUCT
If your product arrives damaged during transit, please notify us within 48 hours of delivery.
REQUIRED INFORMATION
Please email the following to:
- Order Number
- Invoice Copy
- Clear image of the outer shipping box
- Minimum 2 clear images of the damaged product
- Complete unboxing video showing the package condition
RESOLUTION
Upon verification:
- The damaged product will be replaced.
- Replacement processing may take 7–10 business days.
- Only the affected product will be replaced.
Refund requests for damaged products may be considered only in exceptional circumstances at the sole discretion of ORVICA NATURALS.
3. MISSING PRODUCT
If any item is missing from your shipment, please notify us within 48 hours of delivery.
REQUIRED INFORMATION
Please email:
with:
- Order Number
- Invoice Copy
- Image of shipping box
- Images of all products received
- Complete unboxing video
RESOLUTION
After verification:
- The missing product will be shipped promptly.
- Refund requests will generally not be accepted for missing products.
4. PRODUCT QUALITY CONCERNS
If you believe a product is spoiled, contaminated, or otherwise unsuitable for consumption, please contact us within 48 hours of delivery.
REQUIRED INFORMATION
Please provide:
- Order Number
- Manufacturing Date
- Batch Number (if available)
- Clear images and/or video
- Description of the concern
INVESTIGATION PROCESS
ORVICA NATURALS may:
- Review submitted evidence
- Consult the manufacturing partner
- Conduct internal quality verification
RESOLUTION
If the issue is found to be genuine:
- Product replacement may be offered.
- Refund may be issued at our discretion.
- Alternative resolution may be provided.
5. NON-REFUNDABLE SITUATIONS
Refunds or replacements shall not be provided in the following situations:
- Incorrect shipping address provided by customer
- Delivery failure due to customer unavailability
- Minor packaging wear during transit
- Natural variation in colour, aroma, texture, or consistency
- Delay caused by courier companies beyond our control
- Requests submitted after the reporting period
6. REFUND PROCESSING
Where a refund is approved:
- Refunds will be processed to the original payment method.
- Processing time may vary depending on the payment provider.
- Typical processing period is 5–10 business days.
7. FRAUD PREVENTION
ORVICA NATURALS reserves the right to reject claims where:
- Evidence is incomplete
- Unboxing video is unavailable
- False or misleading information is provided
- Abuse of the policy is suspected
8. CUSTOMER SUPPORT
For any refund or replacement request, please contact:
ORVICA NATURALS
Email:
orvicanaturals@gmail.com
Phone:
+91 7058282784
Website:
www.orvicanaturals.com
Address:
14, Dobi Nagar Society,
Narendra Nagar,
Nagpur – 440015,
Maharashtra, India
OUR COMMITMENT
At ORVICA NATURALS, every product is selected with care and delivered with trust.
If we would not confidently serve it to our own family, we will not offer it to yours.
स्वाद जो रिश्ते जोड़ता है।